Terms of service

Updated 2026-10-12

These terms set the rules between you and vemry for accounts, payments and hosted AI credit. Using the application itself needs no account and is not bound by the payment terms here.

1. What the service is

These terms are between you and Pang Yexing, the individual operating vemry.

vemry is a desktop application, free to use. What you pay for is a Pro subscription, which includes a monthly allowance of hosted credit, and hosted credit packs. Founder is Pro bought at the founder price by the first 500 accounts. Hosted credit means access to third-party models through our relay.

2. Accounts

An account is identified by an email address and signed in with a one-time code. You may sign in on any number of devices and revoke any of them on the account page. You are responsible for usage under your account; revoke the device at once if a token leaks.

3. Prices and settlement

Hosted credit is settled per call at the model vendor's published official price in dollars multiplied by 1.3: a call draws credits equal to the official dollar price × 1.3 × 1000, rounded up (a credit is $0.001 of charge). The multiplier stays fixed for two years from the date these terms are published; vendor price changes (peak and off-peak included) pass through at the new price. Credits list at $1 = 600 credits; yearly and founder plans include the same monthly credits for less.

Each account has two balances: the month's included credits (issued monthly with Pro and Founder, reset each month, not carried over) and credit packs (credited at $1 = 600 credits, never expiring). The month's credits are used first, then packs. Packs are sold only to accounts with a running membership. A new account's first sign-in from the desktop app comes with a one-time trial of 600 credits, valid for 14 days, lapsing unused credits, and not redeemable or transferable. Buying a membership during the trial ends it: the membership's monthly credits start at the purchase, and the trial's remaining credits and days are not added to them.

A call is admitted when the balance is above zero; after settlement the balance may go negative. A negative balance is offset by the next credit or the next period's included credit, and hosted AI pauses meanwhile. We never pre-charge or freeze your balance.

Payments are handled by a merchant of record: Waffo Hong Kong Limited or Paddle.com, whichever the payment page shows. The merchant of record is the seller of the order and handles payment, tax and receipts.

4. Subscriptions

A subscription renews yearly or monthly at the price you subscribed at. You can cancel at any time on the account page; cancellation takes effect at the end of the current period, and the period's benefits stay until then. You can resume before it ends.

5. Refunds

A monthly subscription is not refunded; you can cancel at any time and the period's benefits stay until it ends. A yearly subscription or a credit pack refunds in full within 14 days of payment if none of its hosted credit was used, and we cover the refund fee; an order whose hosted credit was used does not refund. Request refunds on the account page or by email rather than through a chargeback.

These terms do not affect the statutory consumer rights of your country of residence.

Consumers in the EU and the UK have a 14-day right of withdrawal for digital content. By starting to use an order's hosted credit right away, you ask for immediate performance and acknowledge that the right lapses for the part you have used; the unused part still refunds in full within the 14 days above.

Consumers in Korea have the 7-day right of withdrawal under the E-Commerce Act.

6. Prohibited uses

Do not use hosted credit to produce unlawful content, do not attack, probe or circumvent the service's limits, and do not resell or share relay access. On a violation we may suspend the account; the balance is handled under section 5.

7. Minors

You must be 18 or older (19 in Korea) to make a purchase, or have a guardian's consent.

8. Disclaimer and limitation of liability

The vemry application, the account service, the relay and hosted credit are provided "as is" and "as available". To the extent permitted by law, we give no warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement, and we do not promise that the service will be uninterrupted or error-free, or that the third-party model vendors will be available.

Model output may be inaccurate, incomplete or out of date, and is not legal, medical, financial or other professional advice; whether and how you use it is your judgement and your responsibility. Your vault is stored on your own devices and backing it up is up to you; we are not liable for loss of or damage to data on your devices.

To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, goodwill or business opportunity. Our total liability for all claims arising from the service is limited to the amount you actually paid us in the 12 months before the event giving rise to the claim.

Nothing in this section excludes or limits liability that cannot be excluded or limited by law, including liability for loss caused intentionally or by gross negligence, for personal injury, or for fraud; nor does it affect the refunds in section 5 or the statutory consumer rights of your country of residence.

9. Changes and termination

Changes to these terms are posted on this page with a date; changes affecting prices or refunds are announced by email 30 days ahead. Should hosted credit be discontinued, unused packs are refunded at face value.

10. Complaints and contact

Complaints go to support@vemry.app; we answer within 3 working days.

Questions go to support@vemry.app; security reports to security@vemry.app.